Terms & Conditions

By booking a photoshoot with Stillframe Media, you agree to the following terms and conditions. These terms ensure a smooth experience for both the photographer and the client.

1. Booking & Scheduling

Appointments are available on a first-come, first-served basis. A booking is considered confirmed only upon receipt of a confirmation email. We recommend booking at least 48 hours in advance to secure your preferred time slot.

2. Property Readiness

The property must be "shoot-ready" upon the photographer's arrival. This includes turning on all lights, opening blinds, removing cars from the driveway, and clearing clutter.

• Photographers are not responsible for cleaning, moving furniture, or decluttering the property.
• If the property is not ready, the shoot may be cancelled or rescheduled at the photographer's discretion, subject to a fee.

3. Cancellations & Rescheduling

We understand that schedules change. However, to respect our team's time:

• 24-Hour Notice: Cancellations or rescheduling requests made less than 24 hours before the appointment may incur a cancellation fee ($50).
• On-Site Cancellation: If the photographer arrives and the shoot cannot proceed (e.g., no access, property not ready), a full trip fee will apply.
• Weather: In the event of severe weather, we will reschedule at no additional cost. For light rain, interior shots will proceed, and exterior shots may be rescheduled or edited with a Blue Sky Guarantee.

4. Delivery & Payment

Images are delivered by 10 AM the morning following the photoshoot (unless otherwise specified). High-resolution files and download links are released only after full payment has been received.

5. Copyright & Usage Rights

Stillframe Media retains the copyright to all images produced. Upon payment, the client is granted a Limited Licensing Agreement:

• Usage: You may use the images for marketing the specific property listing (MLS, social media, flyers, website) for the duration of the listing.
• Transfer: The license is non-transferable. You may not sell or give the images to third parties (e.g., builders, stagers, designers, other agents) without written permission from Stillframe Media.

6. Liability

Stillframe Media is not liable for any injury or damage to property during the photoshoot, except in cases of proven gross negligence. The client ensures that the property is safe for the photographer to enter.