Privacy Policy
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.
- Names, phone numbers, and email addresses.
- Billing addresses and property addresses for service delivery.
- Payment information (processed securely via specialized payment gateways such as Stripe or Square).
2. How We Use Your Information
We use personal information collected via our Website for a variety of business purposes described below:
- To facilitate account creation and logon process.
- To send administrative information to you (invoices, booking confirmations, media delivery links).
- To fulfill and manage your orders and schedule property shoots.
- To enforce our terms, conditions, and policies.
3. Sharing Your Information & Third-Party Services
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
To effectively run our business, we may share your data with trusted third-party service providers, including:
- Scheduling Platforms: E.g., Cal.com, to manage your appointment bookings.
- Payment Processors: E.g., Stripe or Square, to securely process your transactions. We do not store your full credit card information on our servers.
- Media Hosting Services: Third-party gallery providers used to host and deliver your final photos, videos, and virtual tours.
We may process or share your data based on the following legal bases: Consent and Legitimate Interests.
4. Cookies and Tracking
We may use cookies and similar tracking technologies to access or store information, analyze website traffic, and improve user experience.
5. Data Retention
We only keep your personal information for as long as it is necessary for the purposes set out in this notice, unless a longer retention period is required by law.
Digital media linked to your property address will be hosted on our active servers for up to 6 months following delivery.
6. Your Privacy Rights
Depending on your location, applicable laws may grant you rights regarding your personal information, including access, correction, or deletion.
7. Children's Privacy
We do not knowingly solicit data from or market to children under 18 years of age.
8. Changes to This Notice
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Effective Date".
9. Contact Us
If you have questions about this policy, email kennypogoy@stillframemedia.com or by post to:
StillFrame Media
Jacksonville, FL 32256
United States